I think you are going to be delighted with your new pieces. But if you decide you’re not pleased, just write to us.
All the pieces are hand crafted at our small workshop in San Juan, Puerto Rico. Most of our pieces are ready to ship, but in the case the piece is not, the order can take between 3 to 15 days to be completed. Please follow the time frames listed in each item description for information regarding the production time and shipping of the piece your are interested to get.
We securely process PayPal, Shopify payment methods and most credit card. All prices are listed in US dollars.
Returns & Exchanges
If you wish to make a return or exchange, write to us immediately after receiving your order. Remember that returns are allowed within 10 days of purchase and have to be return with the original packaging and in brand new, un-worn condition. I highly suggest to include a shipping insurance as we do not take responsibility if the piece is lost in transit.
Sadly, I can’t accept returns that do not meet these criteria and will return your order with an email explaining our position.
Custom Pieces - cancellations, returns or exchanges are NOT accepted. Custom orders are FINAL SALE.
We respect and understand your concern for privacy, your privacy is of paramount importance to us. We believe in the responsable use of all personal information collected via this website. Any information we collect in relation to you is kept strictly secure and confidential. We will never sell, exchanges or share any of your details to another party. All information gathered is use solely by René Moreta to assist with communications regarding his services as designer.